1. One-time digital purchases
ResumeDuo’s Standard and Premium Dual Expert Compare packages are one-time digital-service purchases, not subscriptions. The service is considered delivered when the paid generation run completes and its result is made available.
2. Eligible requests
Please contact us within 14 days of purchase if you were charged more than once for the same order, paid but could not access the purchased run because of a verified technical failure, or the paid service was materially different from its description. If a technical problem is fixable, we may first offer to restore access or rerun the service at no cost.
3. Generally non-refundable situations
Except where law requires otherwise, completed digital-service runs are generally not refundable solely because you changed your mind, preferred another writing style, did not receive a job interview or offer, or submitted inaccurate or incomplete source material. This does not limit mandatory consumer rights.
4. How to request a refund
Email support@resumeduo.com with your purchase email, order or receipt ID, purchase date, and a short description of the issue. Do not send full payment-card details. We aim to respond within three business days.
5. Processing
Approved refunds are returned through the original payment method by our merchant-of-record payment provider. Bank processing time can vary. We may ask for information reasonably needed to verify the order and diagnose the issue.